IT Support specialist

We are seeking a motivated and responsible Technical Support Specialistto join our team. This role is a great opportunity for someone who enjoys helping people, solving technical issues, and growing professionally in IT support. You will be working closely with colleagues and users, ensuring smooth operation of systems and applications, while also contributing to process improvements.

• Provide Level 1 and 2 technical support for internal and external users
• Receive, analyze and resolve requests and incidents in accordance with established procedures
• Collaborate with the team to identify and implement solutions
• Escalate complex cases to the next level of support when necessary
• Maintain accurate and complete documentation of requests and provided solutions

• Proficiency in English (both spoken and written)
• Experience working in a support team (IT Support, Technical Support, Helpdesk or similar)
• Basic knowledge in IT and technical support (systems, applications, troubleshooting)
• Strong communication skills, ability to work in a team, and customer-oriented mindset
• Willingness to work in the second (day/evening) shift when required

• Experience or understanding of automation processes (scripts, workflow automation, etc.).
• Experience working with ticketing and monitoring systems.
• Ability to analyze and optimize support processes.