Passenger Assistance Specialist – Help Travelers with Confidence!

Who We Are

KIVORK is an IT product company specializing in travel, assisting over 1,500 customers daily. We believe every traveler has a unique story, and our mission is to ensure a seamless and hassle-free experience through exceptional customer support.

About the Role
You will handle customer reservations and respond to pre- and post-travel inquiries via phone and email. Your goal is to provide clear, effective solutions while continuously improving your product knowledge.

Key Responsibilities

• Assist customers with bookings and travel-related inquiries.
• Collaborate with sales and booking teams to streamline customer interactions.
• Escalate technical issues and support resolution efforts.
• Share insights to enhance the customer journey.

What We’re Looking For

• Experience in customer service, preferably in the travel industry.
• Proficiency in English (B2+); additional languages (Spanish, French, etc.) are a plus.
• Strong communication and problem-solving skills.
• Ability to manage challenging conversations with professionalism.
• Availability to work from the office.
• Self-motivated, reliable, and detail-oriented.

Join Us! Apply now to be part of a dynamic team dedicated to outstanding customer experiences!