Customer Support Representative

Location: Chisinau
Schedule: Full-time

About us:
KYPLО is an innovative B2B digital platform dedicated to transporters – a complete system for drivers, logistics companies, truck owners, auto services, legal services, and industry employers. If you want to be part of the digital transformation of the transport industry, we want you on our team!

What you’ll do:

• Provide support via phone, email, and chat
• Answer user questions about platform functionality
• Guide users through the registration process
• Assist users facing technical difficulties
• Verify the identity of business clients and drivers (ID, photo, registration document)
• Collect user feedback to help improve the platform’s services
• Collaborate with the technical team to resolve platform issues

We’re looking for someone who:

• Is communicative, motivated, and results-oriented
• Has relevant experience in customer support and maintaining client relationships (ideally in transport or logistics)
• Can work in an organized manner and meet deadlines
• Speaks fluent Romanian and has an advanced level of English and Russian

We offer:

• Fixed salary + performance bonuses
• Onboarding training and continuous support
• A professional, modern, and friendly work environment
• Opportunity for rapid growth in an expanding team
• Official employment in accordance with Moldovan legislation

How to apply:
Send your CV to hr@kyplo.md

Email subject: Customer Support Position – KYPLО Moldova